It has long been established that emotions reflect in our voice—this helps us communicate more purposefully and gives listeners cues as to how they should interpret what we say. But what emotions predominate in complaints—and how do they differ between groups? Researchers in Switzerland and Canada investigated and published their findings in Frontiers in Communication.



Summary

A study in Frontiers in Communication explored the emotional content of complaints, leveraging the established link between voice and emotion. Researchers from Switzerland and Canada analyzed vocal cues to determine the dominant emotions expressed in complaints. The study aims to understand the specific emotions that characterize complaints and whether these emotions vary between different groups of people. This research provides valuable insights into how emotional expressions in voice shape communication, particularly within the context of voicing dissatisfaction.

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